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Retail Team Leader Level 3 (ST0326/AP02)

 

Links to the Apprenticeship Standard and Assessment Plan can be found here.

OVERVIEW

The Retail Team Leader Level 3 Apprenticeship Standard is suitable for those who have responsibility for guiding and coordinating staff, their work and sales, within an automotive retail environment.

ROLE

Retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in-line with procedures. Retail team leaders gain the most from their team on a day-to-day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one-day can involve a variety of different functions.

Designed with different learning styles in mind, IMI’s solution ensures Apprentices are fully engaged and prepared for their End Point Assessment (EPA).

Progression from this apprenticeship could be into a junior retail management position or onto higher level training and apprenticeships.

Duration

Minimum of 12-months.

ENTRY REQUIREMENTS

Employers will set their own entry requirements, but to start on this apprenticeship standard, it is expected that the individual would have worked within an operational role within the industry.

MANDATORY REQUIREMENTS

If an Apprentice has not already achieved English and Maths at Level 2 (or equivalent), they must:

  • Study for and achieve English and Maths at Level 2

For further details regarding English and Maths requirements, please refer to the Assessment Plan for the Standard.