Pin: Password:
Operations/Departmental Manager (ST0385/AP02)

Please Note: The Assessment Plan for ST0385/AP02 Operations/Departmental Manager Level 5 is currently being re-written by the trailblazer group and IfA, and End Point Assessment requirements may therefore be subject to change.

The IMI will publish updated guidance in-line with the new requirements, once this has been approved by the IfA.

Unless a significant amount of time has already been spent on-programme (8-10 months), all new starters will be required to migrate across to the new requirements for this apprenticeship. End Point Assessment costs may be subject to change.


Written by employers, in conjunction with training organisations and professional bodies, the Operations/Departmental Manager Level 5 Apprenticeship Standard is suitable for someone looking to further their knowledge and skills in managing teams and/or projects. Apprentices can gain experience in building relationships, managing people, and finance, as well as operational and project management.

This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career and who wish to take their first steps into professional management, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.


An Operations/Departmental Manager may work in the private, public or third sector and in any size of organisation. They are someone who has responsibility for planning, delivering and achieving departmental goals and objectives. Accountable to a more senior manager, head of department or small business owner, they are responsible for the operational and/or policy delivery of the organisation’s strategy.

Occupations may include: Regional Manager, Operations Manager, Divisional Manager, and Departmental Manager.


Typically it is expected that it will take 30 months to complete the apprenticeship.


Employers will set the entry requirements, but they may typically request that apprentices have 5 GCSEs at Grade C or Grade 4 or higher. It is recommended during the selection process that the apprentice demonstrates the following qualities:

  • Effective problem-solving techniques and self-organisation skills
  • Effective communication skills, both oral and written
  • Effective leadership and coaching/mentoring skills
  • Self-motivation, resilience and accountability
  • Creativity, innovation and enterprising in approach
  • Drive to achieve in all aspects of the work environment


English and maths at Level 2 (or equivalent) is required to be held by the apprentice prior to the EPA. For further detail regarding English and maths requirements, please refer to the Assessment Plan for the Standard.


There are no requirements for on-programme formative assessment, however, it is strongly recommended by the employer group that on-programme assessment of knowledge, skills and behaviours takes place at regular intervals leading to the EPA. The IMI offer an eLogbook where apprentices can log and upload their progress throughout their on-programme learning.

End-Point Assessment Gateway (Mandatory)

  • English + maths Level 2
  • Review of eLogbook

End-Point Assessment

  • Online knowledge test
  • Structured competency-based interview
  • Portfolio of evidence
  • Work-based project presentation and Q&A session
  • Professional discussion relating to CPD activity
Management IMI Offer

Want to know more?

IMI Approved Centres can apply to offer this apprenticeship standard here.

Alternatively call us on +44 (0)1992 511521 and we will be happy to help.