Who is it suitable for?
This learning programme provides the essential knowledge for vehicle parts personnel working with a wide range of vehicles in all types of garages, dealerships and specialist vehicle parts outlets.
The qualification covers all the techniques for today's industry:
- Maximising products sales in a vehicle parts operation
- Customer service improvements within a vehicle parts environment
- Communicating information electronically within a vehicle parts environment
- Stock control within a vehicle parts operation
- Monitoring and solving customer service problems within a vehicle parts environment
This qualification is assessed via
- online multi-choice testing
- a range of off-the-job assessments
- 50% is assessed in a practical work environment.
Want to know more?
Please contact an IMI approved centre.