We have been reviewing the feedback received from our centres regarding ePortfolio and the issues you are facing.
To try and eliminate these issues we are going to implement a new way of logging ePortfolio queries. We will be using an online platform that will enable us to keep a tighter control on the problems that are being encountered and the turnaround time to rectify these issues.
This will enable us to enhance the system by looking at the types of reoccurring issues and problems and apply a fix for these problems.
We would like to ask for your support with this new system and the new way of working. As ePortfolio centres we require you to start logging any ePortfolio queries via JIRA using the log in that will be supplied to you in due course.
Initially the JIRA log on will go to the ePortfolio centre administrator; not all users will be receiving a log on but more can be requested by the centre if this is deemed necessary.
This new system is due to be implemented in June 2017 and you will receive your log in details in due course.