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2016 Customer Satisfaction Survey Summary

Following the completion of this year's Customer Satisfaction survey, we would like to share some key themes that were highlighted in the results.

We would like to thank everyone who took the time to take part in this year’s customer satisfaction survey. We appreciate all feedback we receive, as this helps us identify areas for future development to increase satisfaction for our customers.

The results of the survey highlighted a number of positive areas including:

Some particularly positive comments that stood out for us were:

  • “IMI is not only synonymous with the motor industry, but also promotes high levels of integrity and professionalism within the sector. It is clearly driving up standards and I am proud to be associated with IMI”

  • “IMI are very supportive, understands the needs of our centre and the students we work with”

  • “We are a new centre; we were dealt with very professionally and supported throughout the process”

    In addition to the positive feedback we received, the survey brought some areas for further development to our attention. These included:

  • Communication – centres being able to reach the relevant member of IMI staff

  • IMI Centres Hub – language / training / ease of use

  • IMI changes – merge of IMI and IMI Awards and the transition of staff

We appreciate there have been a number of changes in recent months that have impacted our centre network. Following the merger of IMI Awards and IMI, we are striving to achieve a more settled service that instils trust across our centre network. We are constantly striving for ways to improve our service and achieve customer satisfaction.

We can assure you as valued customers; we will be investigating the points above and looking to improve in every possible area.