Who is it suitable for?

This qualification covers activities that relate to vehicle parts personnel, working with a wide range of vehicles, in all types of garages, dealerships and specialist vehicle parts outlets.

About

This L3 Diploma includes:

• all aspects of health & safety, maintaining positive relationships and good housekeeping
• contributing to a secure workplace
• coordinate and receipt the storage of parts
• processing payment transactions
• sourcing and ordering parts for stock
• resolving customer service problems
• understanding of how the above procedures operate

Other skills that may be required are:

• co-ordinating stocktaking
• communicating electronically
• supporting customer service improvements
• providing specialist support in helping customers make purchases
• maximising product sales
• planning, monitoring and adjusting staffing levels and schedules
• contributing to continuous improvements

Progression

For some learners this qualification could prepare them for progression to further learning and training. For others, this qualification could also provide a useful recognition of their practical skills and knowledge, to aid their step from one job role to another.

Assessment

The qualification is assessed using portfolio and online multi-choice testing.

Want to know more?

Please contact an IMI approved centre.