Overview of the Role
A Heavy Vehicle (HV) technician services, inspects and repairs heavy vehicles, categorised by the Department of Transport as category N2 or N3, and associated trailers, with the associated ancillaries. They work in either a dealership that focuses on a particular manufacturer or for an independent garage, franchise or large fleet operator that deals with many different makes of vehicles. They work on all the systems found within the vehicle. The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment.
The day-to-day tasks faced by the technician are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques. Today’s technician has to demonstrate expertise in the technical side of their role. They must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of vehicles systems and associated ancillaries. They must be able to work independently but also operate as an effective team member, understanding how their workshop and the dealership/garage/branch functions from a commercial perspective, have good customer handling skills and identify ways in which they can work more efficiently. The growing complexity of today’s vehicles and the pressure to deliver a high-quality customer experience requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of the Standard described below.
Typically it is expected that it will take three years for the apprentice to attain the required level of competence in the workplace although it may be sooner if an individual already has significant training and practical experience.
Individual employers will set their own selection criteria for the applicants. It is however recommended that to optimise the chance of selection, candidates can demonstrate an interest in how the HV industry operates as well as ability to work in an organised and methodical way to analyse and solve problems; be able to demonstrate mechanical skills; also demonstrate an ability to communicate both orally and in writing. Apprentices without level 2 English and maths will need to achieve this level prior to completion of their apprenticeship.
End Point Assessment Overview
IMI can offer the following solutions;
Apprentice, employer and training provider support manuals
Behaviour assessment tool
Functional skills qualification
Vocational qualifications and Accreditations
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Please contact an IMI Approved Centre